Firewood Atomised Suspension Hanging Gas Fireplace for Villas and Mansions

At MinimalisticDecor, we are dedicated to providing not only premium home décor but also a smooth and reliable shopping journey. Your satisfaction is our top priority, and our support team is always ready to assist with any questions about your order, returns, or exchanges.

What Happens After You Place an Order?

• Once your payment is confirmed, your order moves into processing, which usually takes 1–2 business days.
• After processing, we carefully hand your items to our trusted delivery partners — UPS, FedEx, and DHL. We’ve worked with these carriers since 2017 to ensure secure, timely, and professional delivery.
• Orders are typically delivered to your doorstep within 5–7 business days, no matter where you are in the world. Yes, we proudly ship worldwide.

Tracking Your Order

• As soon as your parcel is dispatched, a tracking number is generated and your order is updated.
• You will receive an instant email notification with your tracking details to the email address provided at checkout.
• For a smoother delivery experience, we recommend providing your phone number at checkout so the courier can send SMS updates or contact you if needed.

Proof of Delivery

• Once your order is delivered, the courier’s tracking page will automatically update with the delivery status.
• Within 1 business day, a proof of delivery document is uploaded to the courier’s system, confirming that your parcel has been successfully received.

If Your Parcel Arrives Damaged

While rare, if your parcel arrives damaged, we are here to make it right.

• Please contact us via live chat on our website or through the Contact Us form. Our team typically responds instantly and always within one working hour.
• To help us process your claim quickly, we kindly ask you to share photos of the damaged items.
• Once the return is arranged, you can choose between a full refund or a replacement item.

At MinimalisticDecor, your satisfaction is our priority. We want every shopping experience to be seamless and enjoyable. If something isn’t quite right with your order, our team will work with you to resolve it quickly and fairly. For any questions regarding returns or exchanges, please contact us at help@minimalisticdecor.com— our support team is always ready to help.

Hassle-Free Returns

• You may return eligible items within 30 days of delivery if you are not completely satisfied.
• Returned items must be unused, in original condition, with all tags intact and in the original packaging.
• The return address will be provided by our support team depending on your location.
• Customers are responsible for the return shipping cost and must use a trackable courier service.
• A 3% restocking fee applies to all returns.
• Cancellations are not accepted, but if you encounter any issue with your order, please reach out and we’ll do our best to assist.
• Refunds are processed within 2 working days of receiving and inspecting the returned item.

Damaged, Defective, or Incorrect Items

• If your order arrives damaged, defective, or incorrect, please contact us immediately.
• Our team will review your case and arrange a replacement or refund as quickly as possible.
• For incorrect items (e.g., wrong size or color), you must notify us within 3–5 days of delivery. In such cases, we will cover the return shipping cost.

Exchanges

• Exchanges are accepted within 30 days of delivery, under the same conditions as returns (unused, original packaging, trackable shipping).
• Return shipping for exchanges is at the customer’s expense unless the error is on our side.

Items Not Eligible for Return or Exchange

Please note that we cannot accept returns or exchanges on the following:

• Custom or personalised products (including play mats, wallpapers, posters, and any made-to-order items).
• Sale or clearance items marked as final sale.
• Wallpaper samples (sample-only products).
• Digital downloads or electronic files.
• Perishable items such as flowers or food.
• Intimate or hygienic items (e.g., personal care products, undergarments).
• Any product not in its original condition, damaged, or missing parts not due to our error.

Made-to-Order Items

Many of our products, including certain furniture, wall art, and customised designs, are crafted specifically for you. Please note that these made-to-order items are non-returnable and non-exchangeable.

With MinimalisticDecor, you can shop with confidence knowing your purchase is protected by a clear, transparent, and fair returns policy. Our dedicated team is always here to support you with any concerns and ensure your shopping experience remains exceptional.