What Happens After You Place an Order?

  • Once your payment is confirmed, your order moves into processing, which usually takes 1–2 business days.
  • After processing, we carefully hand your items to our trusted delivery partners — UPS, FedEx, and DHL. We’ve worked with these carriers since 2017 to ensure secure, timely, and professional delivery.
  • Orders are typically delivered to your doorstep within 5–7 business days, no matter where you are in the world. Yes, we proudly ship worldwide.

Tracking Your Order

  • As soon as your parcel is dispatched, a tracking number is generated and your order is updated.
  • You will receive an instant email notification with your tracking details to the email address provided at checkout.
  • For a smoother delivery experience, we recommend providing your phone number at checkout so the courier can send SMS updates or contact you if needed.

Proof of Delivery

  • Once your order is delivered, the courier’s tracking page will automatically update with the delivery status.
  • Within 1 business day, a proof of delivery document is uploaded to the courier’s system, confirming that your parcel has been successfully received.

If Your Parcel Arrives Damaged

While rare, if your parcel arrives damaged, we are here to make it right.

  • Please contact us via live chat on our website or through the Contact Us form. Our team typically responds instantly and always within one working hour.
  • To help us process your claim quickly, we kindly ask you to share photos of the damaged items.
  • Once the return is arranged, you can choose between a full refund or a replacement item.

Delivery Times per category explained

Fast-Tracked Creations, Delivered to Your Door
Love it today, hang it next week!

  • Production Time: Each piece is crafted within 1–2 working days of order confirmation.
  • Dispatch: Packaged and dispatched the following business day.
  • Delivery: Fully tracked via FedEx or UPS, usually arriving within 5–7 business days.
  • Tracking: You’ll receive a tracking link by email as soon as your order ships, so you can follow every step.

Quick, Tracked Delivery on Ready-to-Ship Designs

  • Production & Dispatch: Processed and dispatched within 1–2 working days for ready-to-ship items.
  • Delivery: 5–7 business days with full tracking through FedEx or UPS.
  • Custom Orders: For made-to-order or customized items, lead times vary. Please contact us via Live Chat or WhatsApp for exact estimates before ordering.

Luxury Furniture with Premium Protection

  • Ready-to-Ship Items:Production & Dispatch: 1–2 working daysDelivery: 5–7 business days via FedEx/UPSTracking: Full tracking number provided via emailPackaging: Secure and protective packaging
  • Made-to-Order or Customized Items:Production: Around 10 working daysDelivery: Up to 24 working days via freight servicePackaging: Secured in reinforced wooden crates for maximum protection
  • Premium Protection: All furniture is:Expertly packed with corner protectors & cushioningFully insured during transitDelivered with assembly instructions (where applicable)

Artistic Pieces, Securely Delivered

  • Ready-to-Ship Items:Production & Dispatch: 1–2 working daysDelivery: 5–7 business days via FedEx/UPSTracking: Full tracking number via emailPackaging: Safely packaged for protection
  • Made-to-Order or Customized Items:Production: About 10 working daysDelivery: Up to 24 working days via freight servicePackaging: Reinforced wooden crates for safe transit
  • Premium Protection: All statues & ornaments are:Carefully packed with corner protectors and cushioningFully insured during transportDelivered with care instructions (if applicable)

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